HP Hiring: Server Support Engineer On July 2014

COMPANY      Hewlett-Packard

WEBSITE        www.hp.com

ELIGIBILTY       Any Degree

EXPERIENCE     0 - 2 yrs

JOB LOCATION         Bangalore

DESIGNATION        Server Support Engineer

COMPANY PROFILE:

The Hewlett-Packard Company or HP is an American multinational information technology corporation headquartered in Palo Alto,California,United States. It provides products, technologies, software,solutions and services to consumers, small- and medium-sized businesses (SMBs) and large enterprises, including customers in the government, health and education sectors.

JOB DETAILS:

1. Working more independently and from a standard protocol to respond to customer issues.
2. Moderate judgment may be used to supplement the outlined process.
3. Successfully resolve moderate technical issues (related to hardware and software) from incoming customer contacts and proactive notification systems.
4. Respond to service, product, technical, and customer-relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (for example warranty through enterprise).
5. Proactively assist customers to avoid or reduce problem occurrence.
6. Participates in projects for process or quality improvements.
7. Work is reviewed periodically by Supervisor or Team Lead.

SKILL SET:

1. High school education or equivalent.
2. Typically requires 0-2 years general experience, or equivalent combination of experience and college level education.
3. Superior skills in both written and verbal communication
4. Experience in customer facing role either remote or face to face
5. Computer proficiency with applicable software applications (for example Microsoft Office, CAD, Adobe Suite, programming
6. Problem solving skills
7. Accuracy in data entry
8. Excellent fluency in language to be supported.
9. Experience in a phone based remote role, esupport, e-chat or similar
10. Familiarity with computer technology
11. Knowledgeable in call routing and case management processes as well as case logging systems and obligation systems
12. Understands internal processes and tools
13. Knowledge of Knowledge Management Systems and appropriate documentation to the system

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